Customer Support Specialist — Remote
VPNresellers · Work location: Remote
VPNresellers is looking for a customer support specialist to help our customers and reseller partners with product questions, setup and technical troubleshooting.
We’re looking for someone who communicates clearly, enjoys solving problems and takes ownership of an issue through to resolution.
What you’ll do
- Respond to support requests through Microsoft Teams, Telegram, email and HubSpot chat.
- Help customers with VPN setup, connection issues and common configuration problems.
- Ask useful questions, collect relevant details and guide customers through troubleshooting.
- Escalate complex issues to our technical team with a clear summary of the problem and steps already tried.
- Keep support records organised and follow up on outstanding requests.
- Help improve our FAQs, setup guides and support processes.
What we’re looking for
- Strong written English and a friendly, professional communication style.
- Previous experience in customer support or technical support.
- Confidence learning software and explaining technical steps clearly.
- Patience, attention to detail and good troubleshooting skills.
- The ability to work independently and reliably in a remote team.
- A reliable internet connection and a suitable workspace.
Experience with VPNs, networking, SaaS products, HubSpot or supporting business customers is an advantage. Familiarity with DNS, IP addresses and VPN protocols is helpful, but you don’t need to be a network engineer.
How to apply
Submit your CV and a short introduction explaining your relevant experience. Please include:
- Your country and time zone.
- Your availability and preferred working hours.
- Your expected monthly compensation.
- An example of a technical support problem you helped resolve.
Shortlisted candidates may be invited to complete a practical support exercise and an interview.
Apply by email